Refunds, Rescheduling & Cancellations

Effective date: June 10, 2026

Services

Initial consultation. The initial consultation fee ($150) is payable at the time of booking and is non-refundable, except where we cancel and the consultation has not occurred, or where required by law.

Concierge and styling engagements. Engagements are confirmed with a 50% deposit. The deposit is fully refundable until a studio session, photographer, or equivalent third-party commitment has been booked on your behalf; it is non-refundable thereafter, as it covers committed third-party bookings and professional work performed. The balance is due on delivery. Items purchased on your behalf are billed at cost and are yours.

Rescheduling. Scheduled sessions may be rescheduled without charge with at least 48 hours' written notice to info@noeknows.ca. Within 48 hours of the session, rescheduling is at our discretion.

If we cancel. You choose: a full refund of amounts paid for the undelivered service, or priority rebooking.

What we stand behind. If a service was not delivered as described, write to info@noeknows.ca within 14 days and we will make it right — remedy first, policy second.

Goods

No physical products are currently sold on noeknows.ca. When they are, this section will govern: a 30-day return window for unused items in original condition and packaging, with documented-provenance pieces and final-sale items clearly marked as such before purchase.

Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2002 (Ontario) or other applicable consumer protection law.